Note: If you receive any warning about the download it is a false positive and you can ignore it.
Right click on the icon and select Run as administrator.
Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your Desktop.
If you are going to be delayed please be considerate and let me know. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. Now that I am assisting you, you can expect that I will be very responsive to your situation.
If you do not reply to your topic after 5 days I will assume it has been abandoned and I will close it.
When your computer is clean I will let you know, provide instructions to remove tools and reports, and offer you information about how you can combat future infections.
Please copy and paste all logs into your post unless otherwise requested.
If things are not clear or you experience problems be sure to stop and let me know.
Please perform all steps in the order they are listed.
It is important to not run any tools or take any steps other than those I will provide for you.
Please try to match our commitment to you with your patience toward us.
First, please keep in mind most of us at BleepingComputer volunteer our assistance for your benefit in your time of need.
If you would allow me to call you by your first name I would prefer to do that. My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. Greetings shake_n_vac and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.
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